Return Policy

Thank you for shopping at ELLA collective.  We want you to be happy with your purchase.  If for any reason you are not satisfied, please feel free to reach out to us. 

Return address:

Please mail returns back to:

ELLA collective
8480 Honeycutt Rd.
Unit 108A
Raleigh, NC 27615

Online Returns:

• Please email within 7 days of receiving your item(s). Upon receiving your email, we will send you a return label & issue a store credit once those items have been received. 

• Items MUST arrive at ELLA collective within 14 days of receipt to be eligible for a refund with tags attached.

• All bodysuits, jewelry, & under garments are considered Final Sale.

• Items labeled SALE are Final Sale.

• Items received damaged must be submitted in writing to within 3 days of receiving your order.

• Returned items must include original packaging. Worn, altered, washed or used items will not be accepted. 

• Return shipping charges are the responsibility of the customer. ELLA collective is not responsible for items damaged or lost in transit.

• If items are sent back that do not comply with return policy, those items will be sent back to customer. 

In-store Purchases only:

ELLA collective accepts returns for a store credit or exchange within 7 days of your purchase date for in-store purchases. Merchandise must be unworn with tags attached and accompanied by the original receipt. Sale items are final sale.